CA onboarding


This page contains information and links to guides about onboarding individual Canadian customers and the related Know Your Customer (KYC) flows:

Page nameDescription
CA required parametersFields required API fields for onboarding an individual customer.
CA required documentsThis page contains tables listing the required documents for verification of an individual customer.
CA request examplesThis page contains API request examples for onboarding an individual customer in the CA regulatory region.

Please note, in compliance with regulations from the Financial Transactions and Reports Analysis Centre of Canada (also known as FINTRAC), individuals with a billing address in Quebec cannot be onboarded onto the Nium platform.


Use the Unified Add Customer request to add a Candian customer. Be sure to useE_KYC to verify the customer.

To add an individual Candian customer using eKYC process:

  1. Have the customer sign up for verification.
  2. Send a GET request to the Terms and Conditions API.
  3. Nium returns the Terms and Conditions description.
  4. Display the Terms and Conditions to your customer to agree and accept. You collect all customer information for onboarding.
  5. Send a POST request to the Unified Add Customer API as per CA required parameters
  6. Nium sends a CUSTOMER_COMPLIANCE_STATUS webhook with complianceStatus.
  7. Send a response with the HTTPS status code 200.