Platform

Is your platform delivery architecture true multi-tenant SaaS?

Yes, it is multi tenant architecture, we have a single DB and auto-scalable middleware stack.

Are platform releases and updates instantly available to all customers?

Yes, they are instantly available to all customers.

Are new integrations with 3rd-party platforms or services instantly available to all customers?

Yes, they are instantly available to all customers.

How does the platform enable consistent performance and reliability through its architecture?

Completely in-cloud, auto-scaling, built-in, RDS managed by Cloud provider.

All of them are deployed in Multi-AZ (Availability Zone), so completely reliable.

How does your platform architecture support rapid content delivery around the world?

Not applicable. We are a completely API-based solution. For any UI we use Cloudfront of AWS.

What is your hosting strategy? In multiple data-centers and geographies?

We are hosted in AWS with backup which is hosted in another region.

What technical skills are required of users of your platform?

API response is in JSON, can be consumed in any technology, it is language independent.

How do you monitor the platform and its performance?

We use Nagios XI and log server for monitoring.

Which certifications has your platform attained and maintains?

We are PCI DSS certified and we perform quarterly PCI audits.

What protections are in place to battle vulnerabilities to data theft?

We are using AWS API GW, which provides coverage to major threats, such as injection, cross-site scripting, buffer manipulation (heartbleed SSL), phishing, man-in-the-middle, distributed denial of service (DDoS), etc.

In addition, we use AWS EC2, so any vulnerability released by AWS will be continuously patched as communicated.